Frequently Asked Questions

Can We Help?

Do you need some help and have a question?  Scroll down and see if we have answered it for you - if not please drop us a line and we will do our best to answer it for you.

How long will it take to receive my order? All orders are processed within 24 - 48 hours - please allow additional time for busy periods and National Holidays

What if I am unhappy with the finished product?  If you are not happy we will refund you on return of the product - we have not had to refund an item to date...this speaks for its self...but of course we will if you are not happy...

Can I choose which photos to put on the greeting cards? No.  We currently choose the photographs to feature on the greeting cards.  But you can choose which photographs will feature on our Mugs and canvas prints.  

Do your photos come framed? No.  But you may purchase the 'photos only' and frame them yourself.  You can find traditonal frames with pre-cut matts to hold multiple 4"x6" photos from any good home decor store in NZ. 

Is there a limit to how many letters are in my chosen word?  No!  We like really long words! 

How do I choose my letters? Type your word in our 'create a word' text box and then click on each chosen letter to reveal a choice of letters.  Click on 'colour' or 'black or white' to show different options.

Are colour photos more expensive?  No they are the same price :) 

Can I mix colour and black and white photos in my order?  Absolutely.  A black and white word with just one colour photo can look quite stunning.

I don't want to use my credit card online - can I pay by internet deposit? Yes if you live in NZ.  Simply click 'Pay by Direct Deposit' at checkout and follow instructions.  Your order will be couriered as soon as payment shows in our bank account. 

I prefer to pay by paypal - can I do this instead?  Yes, When you are happy with your letter choice, simply find them in the gallery and email us to let us know which ones you have chosen and that you would prefer to pay via paypal.  We will send you a paypal payment link and take it from there

Do you own the photos? Yes! Maria is our official photographer - you will not find these anywhere else on the webb! They are unique to NZ and remain the copyright of BackYard Letters

Do you post internationally? Yes